Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) page! This page is designed to address the most common inquiries and provide you with the information you need to make informed decisions about your pet's care. If you have any additional questions, please don't hesitate to contact us directly.
1
What do I need to bring?
Your dog needs to arrive on a collar and lead and must remain so until directed otherwise.
A signed consent form is required from your vet.
Drying facilities are available, however, please feel free to use your own towel.
Food will only be a motivator in the aquatic treadmill, if and when required: bringing your own treats will be greatly appreciated.
2
Do I need to be referred by a vet?
​Veterinary consent is required for all dogs prior to you initial assessment. No treatment will take place without prior consent.
3
Am I covered by my insurance?
​Many insurance companies will cover hydrotherapy and physiotherapy within your normal plan. We are happy to help with this and submit your claim for you to ease some of the stress. Its always best for you to give them a call to find out prior to your treatment.
4
What if I have to cancel?
We understand that sometimes appointments may need to be rescheduled. We would appreciate at least 24 hours notice, as a late cancellation may leave a gap which could have been utilised by a dog requiring treatment.
5
Are there any conditions you would not recommend hydrotherapy for?
Yes, open wounds, bitches in season, infectious or contagious conditions such as gastric upsets, kennel cough, ear, eye or skin infections are conditions which could prevent treatment taking place. If your dog has a heart condition, vestibular syndrome or moderate to severe epilepsy any form of exercise may cause a serious problem, so we must be informed so we can discuss the problem with your vet.